<p class="MsoNormal" style="text-align: left; tab-stops: 325.5pt;" align="left"><span style="font-size: 18px; font-family: arial, helvetica, sans-serif;"><strong>岗位职责：</strong></span></p> <p class="MsoNormal" style="text-align: left; tab-stops: 325.5pt;" align="left"><span style="font-size: 16px; font-family: arial, helvetica, sans-serif;"><span lang="EN-US">1. </span>设备安装与调试支持<span style="mso-spacerun: yes;"> </span></span></p> <p class="MsoNormal" style="text-align: left; tab-stops: 325.5pt;" align="left"><span style="font-size: 16px; font-family: arial, helvetica, sans-serif;">主导英语区客户现场设备安装、调试及验收，确保设备符合技术协议要求；<span style="mso-spacerun: yes;"> </span></span></p> <p class="MsoNormal" style="text-align: left; tab-stops: 325.5pt;" align="left"><span style="font-size: 16px; font-family: arial, helvetica, sans-serif;">解决安装过程中的机械<span lang="EN-US">/</span>电气<span lang="EN-US">/</span>软件问题，提供即时技术指导；<span style="mso-spacerun: yes;"> </span></span></p> <p class="MsoNormal" style="text-align: left; tab-stops: 325.5pt;" align="left"><span style="font-size: 16px; font-family: arial, helvetica, sans-serif;">编制英文版调试报告、验收文件及操作培训手册。<span style="mso-spacerun: yes;"> </span></span></p> <p class="MsoNormal" style="text-align: left; tab-stops: 325.5pt;" align="left"><span style="font-size: 16px; font-family: arial, helvetica, sans-serif;"><span lang="EN-US">2. </span>故障诊断与远程支持<span style="mso-spacerun: yes;"> </span></span></p> <p class="MsoNormal" style="text-align: left; tab-stops: 325.5pt;" align="left"><span style="font-size: 16px; font-family: arial, helvetica, sans-serif;">通过电话、邮件或视频会议响应客户技术问题，提供远程故障诊断与解决建议；<span style="mso-spacerun: yes;"> </span></span></p> <p class="MsoNormal" style="text-align: left; tab-stops: 325.5pt;" align="left"><span style="font-size: 16px; font-family: arial, helvetica, sans-serif;">协调国内技术团队分析复杂问题，制定修复方案并跟踪闭环；<span style="mso-spacerun: yes;"> </span></span></p> <p class="MsoNormal" style="text-align: left; tab-stops: 325.5pt;" align="left"><span style="font-size: 16px; font-family: arial, helvetica, sans-serif;">建立常见故障案例库，优化服务响应效率。<span style="mso-spacerun: yes;"> </span></span></p> <p class="MsoNormal" style="text-align: left; tab-stops: 325.5pt;" align="left"><span style="font-size: 16px; font-family: arial, helvetica, sans-serif;"><span lang="EN-US">3. </span>客户培训与维护指导<span style="mso-spacerun: yes;"> </span></span></p> <p class="MsoNormal" style="text-align: left; tab-stops: 325.5pt;" align="left"><span style="font-size: 16px; font-family: arial, helvetica, sans-serif;">为客户操作及维护团队提供英文技术培训（设备操作、日常保养、故障排查）；<span style="mso-spacerun: yes;"> </span></span></p> <p class="MsoNormal" style="text-align: left; tab-stops: 325.5pt;" align="left"><span style="font-size: 16px; font-family: arial, helvetica, sans-serif;">制定预防性维护计划，指导客户延长设备生命周期；<span style="mso-spacerun: yes;"> </span></span></p> <p class="MsoNormal" style="text-align: left; tab-stops: 325.5pt;" align="left"><span style="font-size: 16px; font-family: arial, helvetica, sans-serif;">定期回访客户，收集设备运行数据并提出优化建议。<span style="mso-spacerun: yes;"> </span></span></p> <p class="MsoNormal" style="text-align: left; tab-stops: 325.5pt;" align="left"><span style="font-size: 16px; font-family: arial, helvetica, sans-serif;"><span lang="EN-US">4. </span>备件管理与技术支持<span style="mso-spacerun: yes;"> </span></span></p> <p class="MsoNormal" style="text-align: left; tab-stops: 325.5pt;" align="left"><span style="font-size: 16px; font-family: arial, helvetica, sans-serif;">管理国际备件库存，协调紧急备件调拨及物流跟进；<span style="mso-spacerun: yes;"> </span></span></p> <p class="MsoNormal" style="text-align: left; tab-stops: 325.5pt;" align="left"><span style="font-size: 16px; font-family: arial, helvetica, sans-serif;">分析客户备件需求，提供替代方案或升级建议以降低停机风险；<span style="mso-spacerun: yes;"> </span></span></p> <p class="MsoNormal" style="text-align: left; tab-stops: 325.5pt;" align="left"><span style="font-size: 16px; font-family: arial, helvetica, sans-serif;">处理保修期内外的索赔申请，平衡客户满意度与公司成本。<span style="mso-spacerun: yes;"> </span></span></p> <p class="MsoNormal" style="text-align: left; tab-stops: 325.5pt;" align="left"><span style="font-size: 16px; font-family: arial, helvetica, sans-serif;"><span lang="EN-US">5. </span>跨部门协作与反馈<span style="mso-spacerun: yes;"> </span></span></p> <p class="MsoNormal" style="text-align: left; tab-stops: 325.5pt;" align="left"><span style="font-size: 16px; font-family: arial, helvetica, sans-serif;">联动研发部门反馈设备改进需求（如设计缺陷、功能优化）；<span style="mso-spacerun: yes;"> </span></span></p> <p class="MsoNormal" style="text-align: left; tab-stops: 325.5pt;" align="left"><span style="font-size: 16px; font-family: arial, helvetica, sans-serif;">协同销售团队参与客户续约谈判，提供技术增值服务方案；<span style="mso-spacerun: yes;"> </span></span></p> <p class="MsoNormal" style="text-align: left; tab-stops: 325.5pt;" align="left"><span style="font-size: 16px; font-family: arial, helvetica, sans-serif;">输出英文版市场竞品分析报告，支持产品迭代决策。</span></p> <p class="MsoNormal" style="text-align: left; tab-stops: 325.5pt;" align="left"><span lang="EN-US" style="font-size: 16px; font-family: arial, helvetica, sans-serif;"> </span></p> <p class="MsoNormal" style="text-align: left; tab-stops: 325.5pt;" align="left"><span style="font-family: arial, helvetica, sans-serif; font-size: 18px;"><strong>任职要求：</strong></span></p> <p class="MsoNormal" style="text-align: left; tab-stops: 325.5pt;" align="left"><span style="font-size: 16px; font-family: arial, helvetica, sans-serif;"><span lang="EN-US">1. </span>教育背景<span style="mso-spacerun: yes;"> </span></span></p> <p class="MsoNormal" style="text-align: left; tab-stops: 325.5pt;" align="left"><span style="font-size: 16px; font-family: arial, helvetica, sans-serif;">本科及以上学历，机械工程、自动化、电气工程、材料科学或相关专业；<span style="mso-spacerun: yes;"> </span></span></p> <p class="MsoNormal" style="text-align: left; tab-stops: 325.5pt;" align="left"><span style="font-size: 16px; font-family: arial, helvetica, sans-serif;">英语能力：精通商务英语（雅思<span lang="EN-US">7.0/</span>托福<span lang="EN-US">100+/</span>专八或同等水平），可独立完成技术沟通、文档撰写及跨文化协调。<span style="mso-spacerun: yes;"> </span></span></p> <p class="MsoNormal" style="text-align: left; tab-stops: 325.5pt;" align="left"><span style="font-size: 16px; font-family: arial, helvetica, sans-serif;"><span lang="EN-US">2. </span>工作经验<span style="mso-spacerun: yes;"> </span></span></p> <p class="MsoNormal" style="text-align: left; tab-stops: 325.5pt;" align="left"><span style="font-size: 16px; font-family: arial, helvetica, sans-serif;"><span lang="EN-US">3</span>年以上工业装备（如玻璃瓶罐生产线、包装机械、智能制造设备）售后技术支持经验；<span style="mso-spacerun: yes;"> </span></span></p> <p class="MsoNormal" style="text-align: left; tab-stops: 325.5pt;" align="left"><span style="font-size: 16px; font-family: arial, helvetica, sans-serif;">熟悉设备安装调试、故障诊断及客户培训流程，有海外项目服务经验者优先；<span style="mso-spacerun: yes;"> </span></span></p> <p class="MsoNormal" style="text-align: left; tab-stops: 325.5pt;" align="left"><span style="font-size: 16px; font-family: arial, helvetica, sans-serif;">具备英语国家（如美国、英国、东南亚、中东等）客户直接对接经验。<span style="mso-spacerun: yes;"> </span></span></p> <p class="MsoNormal" style="text-align: left; tab-stops: 325.5pt;" align="left"><span style="font-size: 16px; font-family: arial, helvetica, sans-serif;"><span lang="EN-US">3. </span>专业技能<span style="mso-spacerun: yes;"> </span></span></p> <p class="MsoNormal" style="text-align: left; tab-stops: 325.5pt;" align="left"><span style="font-size: 16px; font-family: arial, helvetica, sans-serif;">掌握机械设备结构原理（如制瓶机、供料系统、检测设备），能快速定位机械<span lang="EN-US">/</span>电气<span lang="EN-US">/</span>控制类故障；<span style="mso-spacerun: yes;"> </span></span></p> <p class="MsoNormal" style="text-align: left; tab-stops: 325.5pt;" align="left"><span style="font-size: 16px; font-family: arial, helvetica, sans-serif;">熟悉工业自动化系统（<span lang="EN-US">PLC</span>、<span lang="EN-US">SCADA</span>）及远程诊断工具（<span lang="EN-US">VPN</span>、<span lang="EN-US">TeamViewer</span>）；<span style="mso-spacerun: yes;"> </span></span></p> <p class="MsoNormal" style="text-align: left; tab-stops: 325.5pt;" align="left"><span style="font-size: 16px; font-family: arial, helvetica, sans-serif;">了解国际贸易售后流程（备件管理、索赔处理）及国际标准（<span lang="EN-US">CE</span>、<span lang="EN-US">UL</span>认证）；<span style="mso-spacerun: yes;"> </span></span></p> <p class="MsoNormal" style="text-align: left; tab-stops: 325.5pt;" align="left"><span style="font-size: 16px; font-family: arial, helvetica, sans-serif;">熟练使用<span lang="EN-US">Office</span>、<span lang="EN-US">CRM</span>系统及技术文档管理工具（如<span lang="EN-US">Confluence</span>）。<span style="mso-spacerun: yes;"> </span></span></p> <p class="MsoNormal" style="text-align: left; tab-stops: 325.5pt;" align="left"><span style="font-size: 16px; font-family: arial, helvetica, sans-serif;"><span lang="EN-US">4. </span>其他要求<span style="mso-spacerun: yes;"> </span></span></p> <p class="MsoNormal" style="text-align: left; tab-stops: 325.5pt;" align="left"><span style="font-size: 16px; font-family: arial, helvetica, sans-serif;">具备优秀的客户服务意识与跨文化沟通能力，能处理紧急投诉与冲突；<span style="mso-spacerun: yes;"> </span></span></p> <p class="MsoNormal" style="text-align: left; tab-stops: 325.5pt;" align="left"><span style="font-size: 16px; font-family: arial, helvetica, sans-serif;">适应高频国际出差（年均<span lang="EN-US">40%60%</span>时间），抗压能力强；<span style="mso-spacerun: yes;"> </span></span></p> <p class="MsoNormal" style="text-align: left; tab-stops: 325.5pt;" align="left"><span style="font-size: 16px; font-family: arial, helvetica, sans-serif;">逻辑清晰，擅长技术问题分析与解决方案输出。 </span></p>
